Returns and Refunds

We accept refunds and returns within 14 days, from when you received your purchase.
 
If goods are found defective, not fit for intended purpose, don't match their description, not of merchantable quality or if you simply change your mind. We will refund the full amount of purchase in the form of original payment or offer a online shop credit matching the value of original purchase, the choice is yours. Goods must be in original condition, with swing tags, packaging and proof of purchase. 
 
Please choose wisely, we do not refund if you find that you can get item(s) cheaper elsewhere. Had a defect pointed out at point of purchase, haven't followed care instructions or damaged goods by using them in a way they are not intended.
 
Firstly notify us in due course, please email : info@moosh83.com or write a letter of complaint addressed to PO Box 5958, Cairns QLD 4870. Include: Your name, postal address, any other contact information you may wish to include and reason for requesting a refund or return. 
 
We will make contact once we have received your email or letter of complaint and if at that point you wish to proceed, we will need you to: Ship the goods in  question with swing tags, packaging, proof of purchase, shipping receipts and a copy of your email or letter of complaint.
 
Once we (MOOSH83) receive said item(s), an inspection will take place by a member of our team. If we determine the fault to be our own, we will refund the full amount including the shipping cost incurred in returning any unwanted goods.
 
Or if you simply change your mind :) 
 
We will refund the full amount of purchase in the form of original payment or offer a online shop credit matching the value of original purchase, the choice is yours. Goods must be in original condition, with swing tags, packaging and proof of purchase. We accept refunds and returns within 14 days, from when you received your purchase.
 
If you feel a resolution can't be made by following the information provided, please feel free to send an email or letter.